Mission Rewards Loyalty Programme – Terms and Conditions

1. Summary

The Mission Rewards Programme is a membership programme offered by Mission Estate Winery (Mission Estate Winery, we) to Mission Rewards Members (Member, you).

By applying for Mission Rewards Membership, you agree to these terms and conditions (Terms), which govern your membership to the Mission Rewards Programme.

Membership of the Mission Rewards Programme is not interchangeable with membership of any other programme or club.

We draw your attention to the following important provisions:

  • We will collect and use your personal information in accordance with the Mission Estate Winery privacy statement and these Terms (paragraph 3)
  • You have certain obligations as a Mission Rewards Member (paragraph 2)
  • We may at our discretion change the Mission Rewards Member Benefits or Rewards from time to time (paragraph 8)
  • Mission Rewards Credit, if not used, will expire three years after they were accrued to your Account, on the anniversary of the day they were earned (paragraph 11)
  • We may at our discretion vary these Terms from time to time (paragraph 15)
  • We limit our liability to you in respect of your Mission Rewards Membership (paragraph 17)

2. Your Obligations

You must notify us promptly if you change your address or contact details.

You must keep your Membership number and your username and password details for your online Mission Rewards Membership Account secure.

You must login to your account, or present and quote your Mission Rewards number at our Cellar Door when make a Qualifying Purchase so that we can accrue Credit to your Mission Wallet and Status Points to your Account.

You must not allow any other person to use your Mission Rewards number to try to earn Mission Rewards, Credit or Status Points on your Account and you must not use any other person’s Mission Rewards number to earn Mission Rewards or Status Points on their Account, to do so would be engaging in fraud.

You must comply with the relevant terms and conditions applicable to any Mission Rewards Member Benefit you wish to redeem.

Mission Rewards Credit are not convertible into Cash in any circumstances.

You must not sell, assign or transfer Mission Rewards Credit, Status Points or any Mission Rewards Member Benefit to any other person for Cash or any other form of consideration.

3. Privacy Statement

By applying for Mission Rewards Membership earn Mission Rewards and Credit, you authorise Mission Estate Winery to collect and use your personal information in accordance with our privacy statement as found on missionestate.co.nz and these Terms.

4. Email Communications

You acknowledge and agree that by providing us with your email address we may send you commercial electronic messages including but not limited to Mission Rewards Programme communications, Mission Rewards communications and Special Offers.

You may unsubscribe to our emails at any time by clicking on the ‘unsubscribe link’ in our emails.

It is your responsibility to keep your Account updated with your current email address.

5. Application for Mission Rewards Membership

Membership of the Mission Rewards Programme is personal to the Mission Rewards Member and is not transferable to any other person.

We reserve the right to accept or decline any application for Mission Rewards Membership. If your application is declined, we will inform you in writing.

Your Mission Rewards Membership will remain current until such time as it is terminated by either you or Mission Estate Winery pursuant to the termination provisions in paragraph 16.

6. Deceased Mission Rewards Member account closure

Following the date that we become aware of the death of a Mission Rewards Member, the deceased Member’s Mission Rewards Account, Status Points, and all other Mission Rewards Member Benefits will be cancelled and become invalid. If we receive a written request by the executor of a Mission Rewards Member’s estate to transfer the deceased Mission Rewards Member’s current Mission Rewards Credit balance (but not their Status Points) to the Mission Rewards accounts of the beneficiaries of the Mission Rewards Member’s estate, we will do so if we are satisfied that the request is valid and lawful and if the request is made within 2 years of the death of the Mission Rewards Member.

7. Currency

Credit is shown in New Zealand Dollars – as are all products and services within our online shop.

8. Mission Rewards Member benefits

Mission Rewards Members can earn Mission Rewards Credit and Status Points to redeem Rewards and enjoy a range of Mission Rewards Member benefits.

Mission Rewards Member benefits include:

  • Qualifying purchases that can be redeemed using Mission Rewards Credit; and
  • Tier Status Benefits that can be enjoyed by Mission Rewards Members who have earned sufficient Status Points to qualify or requalify for Platinum, Gold or Silver Tier Status;

We may change and update the Mission Rewards Member benefits from time to time. Visit the Mission Rewards Benefits section of our website for information about our current Mission Rewards Member benefits.

Please note: Mission Rewards cannot be used in conjunction with certain other offers or discounts that Mission offers, for clarity on any exclusions please contact us.

9. Earning Mission Rewards Credit and Status Points

Mission Rewards Members may earn Mission Rewards Credit and Status Points on Qualifying Purchases.

To earn Mission Rewards Credit and Status Points, you must quote your Mission Rewards Account number at the time of making a making a Qualifying Purchase at our Cellar Door or be logged into your account online before making the Qualifying Purchase.

Points or credit cannot be added to your account after the purchase has been made.

10. Qualifying purchases

You may earn Mission Rewards Credit and Status points by making Qualifying Purchases with Mission Estate Cellar Door or from our online shop at missionestate.co.nz.

We may at our discretion vary the range and type of Qualifying Purchases.  Purchases of Restaurant Vouchers, Farmhouse Accommodation or purchases made at Mission Restaurant do not qualify for Mission Rewards Credit or Status Points.

11. Mission Rewards Credit expiry

Your Mission Rewards Credit will remain valid for three years from the date they were accrued to your Account. Following three years from accrual, the Mission Rewards Credit will expire and be removed from your Account on the anniversary of the day they were earned.

We endeavour to notify you by email prior to expiration of any Mission Rewards Credit, however we hold no responsibility if, for whatever reason this email notification does not get sent, or, if it is not received by the Member for any reason.

12. Spending Mission Rewards Credit

You may use your Mission Rewards Credit to make purchases at our Cellar Door in person or via our online shop at missionestate.co.nz.

At our discretion we may change what is available for purchase using Mission Rewards Credit.

The following requirements apply to all Rewards:

We do not guarantee that any of the Rewards will be available at any time and we reserve the right to withdraw, cancel, change or suspend any of the Rewards we offer or advertise. We are not liable for any loss, expense, or damage any Member suffers as a result of such withdrawal, cancellation, suspension or change.

13. Status Points

Mission Rewards Members earn Status Points on certain Qualifying Purchases. Mission Rewards Members may not share or transfer their Status Points to any other person.

We may vary the Status Points earning rates from time to time, acting reasonably.

Status Points are used to determine if a Mission Rewards Member qualifies for Elite, Gold or Silver Tier Status. You will qualify for Elite, Gold or Silver Tier Status if you meet our Tier Status requirements published on our website. We may vary the requirements for achieving Tier Status from time to time, acting reasonably. If we do so we will publish the new requirements on our website and we will also notify Members of any material changes to these requirements.

Mission Rewards Members with Elite, Gold or Silver Tier Status are entitled to certain Benefits, which we may vary from time to time. Visit our website for a list of current tier benefits

Your Elite, Gold or Silver Tier Status will be valid for a 12-month period starting from the date your Tier Status becomes effective. However, if during the 12 month period, you qualify for a higher Tier Status, we will promptly change your Tier Status to the higher Tier Status. Your new higher Tier Status will then be valid for 12 months. The lower Tier Status Benefits will be expired from your Account and the higher Tier Status Benefits applied.

We will review your eligibility for qualification or re-qualification of Tier Status at the end of every 12-month qualification / re-qualification period.

If you breach any of these Terms, we reserve the right to suspend your Tier Status for a period that we consider reasonable without any compensation to you.

14. Notice and contact details

Any notice given by us to you pursuant to these Terms and will be deemed to have been given and received by you if we email the notice to you at the email address shown on your Membership Account.

As our primary means of contact with you, it is your responsibility to always maintain an up-to-date email address on your account.  Mission Estate Winery will not be held accountable for notifications going to out of date or expired email addresses.

15. Changes to these Terms

We may make changes to these Terms from time to time. When we make changes, we will update these Terms on our website. We will also specify the date of the last update.

The changes we may make to these Terms include but are not limited to changing: the requirements relating to Tier Status and the types of Tier Status; the Mission Rewards Member Benefits; the Mission Rewards Credit and Status Points earning rates; the redemption rates for Rewards and the qualifying purchases. For example, we may vary the products or services which can be used to earn Mission Rewards Credit.

16. Termination

You may terminate your Mission Rewards Membership at any time online.

If a Mission Rewards Membership is terminated by either the Mission Rewards Member or by us (other than due to death of the Mission Rewards Member), any Mission Rewards Credit and Status Points Credit the Mission Rewards Member has earned but not redeemed prior to termination will be forfeited with no compensation.

Mission Rewards Membership will automatically terminate on the death or bankruptcy of a Mission Rewards Member.

Your Mission Rewards Account may not have a negative Mission Rewards Credit balance but if it does, it may be closed without notice.

Mission Estate Winery may terminate or suspend your Mission Rewards Membership or cancel or suspend your right to access to Mission Rewards Membership Benefits by notice in writing if we reasonably believe that you have:

  1. abused, misused or obtained by any misrepresentation any Mission Rewards Credit, Status Points, Mission Rewards Member Benefits or other facilities or arrangements provided by or in connection with the Mission Rewards Programme;
  2. behaved in a manner which Mission Estate Winery reasonably considers to be unacceptable while using any Mission Rewards Member Benefits or other facilities, services, or arrangements provided by or in connection with the Mission Rewards Programme;
  3. acted in any way that is detrimental to the interests of Mission Estate Winery or the Mission Rewards Programme; or
  4. provided incorrect or misleading information to Mission Estate Winery in connection with your Mission Rewards Membership.

If we decide to discontinue the Mission Rewards Programme we may terminate your Mission Rewards Membership by giving you 1 month written notice.

If we cease to operate, we may terminate Mission Rewards Membership any time without notice.

18. Disclaimers

To the fullest extent permitted by law, Mission Estate Winery makes no warranties (express or implied), and makes no representations with respect to:

  • to the suitability of the Mission Rewards Programme or Mission Rewards Member Benefits for you or anyone else;
  • the ability (or inability) to redeem any Reward by you or anyone else;
  • your compliance with laws in the country in which you reside, including any laws that may relate to you earning and redeeming Mission Rewards Credit and Status Points. You are responsible for ensuring your compliance with all relevant local laws in the country of your residence.

You are responsible for ensuring you comply with the legal age required to purchase alcohol in your country of residence.

17. Limitation of liability

Subject to applicable consumer protection laws and to the fullest extent permitted by law, you agree that Mission Estate Winery will have no liability (in negligence, tort, breach of contract, or otherwise) for any loss or damage (including direct or indirect loss, or special or consequential loss or damage) arising out of or in connection with:

  • our variation to these Terms from time to time;
  • our variation of Mission Rewards Member Benefits from time to time;
  • your participation in a Mission Rewards Account
  • our suspension of your Mission Rewards Tier Status as permitted by these Terms;
  • our termination of your Mission Rewards Membership in accordance with these Terms;
  • the use of (or inability to use), the availability of, and or the lack of suitability of any Mission Rewards Member Benefit for you or anyone else;
  • the Mission Rewards Credit or Status Points that you forfeit upon termination of your Mission Rewards Membership;
  • the availability of Rewards, Mission Rewards Member Benefits,
  • our failure or delay to provide Rewards due to force majeure, pandemic, or other events beyond our control;
  • your legal and tax obligations and liabilities;
  • any unauthorised or fraudulent activity in relation to your Mission Rewards Membership and Account in circumstances where the person attempting or carrying out the activity:
    • represents themselves to Mission Estate Winery as you and provides Mission Estate Winery with your Mission Rewards Membership number; or
    • uses your online Mission Estate Winery Account username and password.
  • the breach in the security of your computer, mobile or other device or the access to any information held on your computer, mobile or other device by unauthorised third parties. You are responsible for ensuring the security of the personal information held on your computer, mobile or other device.

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by negligence or for fraud and fraudulent misrepresentation.

18. Disclaimers

To the fullest extent permitted by law, Mission Estate Winery makes no warranties (express or implied), and makes no representations with respect to:

  • to the suitability of the Mission Rewards Programme or Mission Rewards Member Benefits for you or anyone else;
  • the ability (or inability) to redeem any Reward by you or anyone else;
  • your compliance with laws in the country in which you reside, including any laws that may relate to you earning and redeeming Mission Rewards Credit and Status Points. You are responsible for ensuring your compliance with all relevant local laws in the country of your residence.

You are responsible for ensuring you comply with the legal age required to purchase alcohol in your country of residence.

19. Laws of New Zealand apply

These Terms shall be governed by and construed in accordance with the laws of New Zealand. You and Mission Estate Winery consent to the exclusive jurisdiction of the courts of New Zealand in connection with any legal action that may arise in relation to these Terms, your Mission Rewards Membership and/or the Mission Rewards Programme.

If you reside in New Zealand you must be above the age of 18 to join Mission Rewards Programme as this is the legal age required to purchase alcohol in New Zealand.

20. Miscellaneous

If any term or provision of these Terms is held to be illegal, invalid or unenforceable it will be severed from the Terms without affecting the legality, validity or enforceability of the remaining provisions.

Additional information about the Mission Rewards Programme may be found on the Mission Estate Winery website. To the extent of any inconsistency, these Terms, as amended from time to time, shall prevail.

We reserve the right to audit each Mission Rewards Account. We reserve the right to amend, debit and correct the Mission Rewards Credit and/or Status Point balance in a Mission Rewards Account if we identify any inaccuracy (due to our mistake or otherwise), or if we identify that the Qualifying Purchase was not paid for in full.

We reserve the right to audit your Account and Mission Rewards Membership.

We reserve the right to adjust the Mission Rewards Credit and Status Points balance in your Account if we identify any inaccuracy.

21. Definitions

In these Terms:

The terms used in these Terms and Conditions have the following meanings:

Account or Mission Rewards Account means the record maintained online that you may access as a registered user of our website with your Mission Rewards login and password to view your Mission Rewards balance details.

The records include the Member Details, Mission Rewards credit earned through Qualifying Purchases, the Mission Rewards credit deducted following the redemption of your Mission Rewards credit for Qualifying Purchases, the Status Points earned and current Tier Status.

Mission Rewards Programme means the customer loyalty programme for Mission Rewards Members operated by Mission Estate Winery in accordance with these Terms.

Mission Estate WineryMEW, we and us means Mission Estate Winery, which is the trading name for Marist Holdings (Greenmeadows) Ltd.

Mission Wallet is where your credit is stored within your Account.

Mission Wallet Credit means the credit earned through your qualifying purchases that can be redeemed at a later date, stored within your Account.

Mission Rewards Member Benefit means Rewards, Tier Status Benefits, Credit in you Mission Wallet and the various other benefits associated with your participation in the Mission Rewards Programme that we may change and update from time to time.

Qualifying Purchases means purchases of products or services from our on-line shop at www.missionestate.co.nz or at Mission Cellar Door.  Neither Mission Restaurant Vouchers, Farmhouse Accommodation nor any purchases made from Mission Restaurant are eligible, other items may not qualify at our discretion.

Memberyou and your means a person who has joined the Mission Rewards Programme

Membership Year means each 12-month period commencing on the day you joined (or the annual anniversary of the day you joined) the Mission Rewards Programme.

Reward means any benefits, services, goods and facilities that we may offer you once your status level has been reached. Rewards are subject to availability and are not guaranteed.

Status Points means the points that we award you in accordance to determine if you are eligible to qualify or requalify for Elite, Gold or Silver Tier Status.

Terms means these terms and conditions between Marist Holdings (Greenmeadows) Ltd and you, which govern membership to the Mission Rewards Programme, as may be updated from time to time.

Tier Status means Elite, Gold or Silver Tier Status in accordance with these Terms.

Tier Status Benefits means the various benefits and privileges that may be available to Elite, Gold and Silver Tier Status Members in accordance with these Terms, and as published on our website and updated from time to time.

Have a question not addressed above?

Please feel free to contact the Mission Estate team.

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